Ironclad Business Systems installs automated patient communication systems designed specifically for dental practices. Our process is structured, compliant, and built to improve operational efficiency.
Step 1: System Installation
We configure a secure missed-call text-back and appointment communication system within your existing workflow.
When a patient calls and no one answers, the system automatically sends a service-related SMS message inviting them to reconnect.
All messaging is consent-based and compliant with applicable regulations.
Step 2: Automated Patient Follow-Up
If a patient submits a website inquiry or misses a call, they receive:
• A confirmation message • A follow-up reminder if needed • A simple way to respond or book
This ensures no inbound opportunity is lost due to front desk limitations.
Step 3: Appointment Confirmation & Reminders
Once an appointment is scheduled:
• Confirmation message is sent • 24-hour reminder is sent • Same-day reminder is sent
This reduces no-shows and improves scheduling efficiency.
Step 4: No-Show Reactivation
If a patient misses an appointment, the system triggers a follow-up message encouraging rescheduling.
This helps recover lost production and maintain patient continuity.
Step 5: Review Request Automation
After completed appointments, patients may receive a follow-up message requesting feedback.
This helps dental practices strengthen their online reputation.